Technical support
We pride ourselves in a high level of technical competence within our support team. We have a policy of no bullsh*t and will not fob you off with a convenient but unhelpful answer. Technical expertise is at the core of the company - with the director taking an active part in all aspects of the company's systems and R&D. We welcome your feedback on any aspect of our support and services.
Online IRC Client
You can try this web-based irc client provided by a 3rd party to join the A&A chat channel:
Once the box above has loaded pick a suitable nickname, and then click the join button. Once connected you'll be able to chat with other customers as well as staff.
Getting our attention
Staff do take part in the irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.
Contacting support
| Telephone | 033 33 400 999 | 03 numbers cost the same to call as 01 and 02 numbers |
| Fax | 033 33 400 998 | |
| SMS | 01344 400 999 | Yes, you can send text messages to normal phone numbers. Start with MSO for Major service outages. |
| support@aaisp.net.uk | Handled by a ticketing system which should reply immediately. Please ensure the ticket number is quoted in any replies you send. | |
| irc | irc://irc.z.je/A&A | Interactive text chat - how to use irc. You can use irc://6.irc.z.je/A&A instead if you have IPv6 connectivity. |
| usenet | uk.net.providers.aaisp | Support staff often read the newsgroup if you have a more general query that is not urgent, especially if of interest to other readers of the newsgroup. |
| Opening hours | 9am to 5pm Mon-Fri | Except bank holidays and some days around Christmas |
| Out of hours support | Informal | Staff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers. |
We also have status pages:
There are also specific support pages for various services
Status Updates
- 09 Mar 17:13 [Info] Email: Usage tariff levels
- 09 Mar 10:54 [PEW] General: Various Datacentre Work (Open)
- 25 Feb 16:53 [Minor] Broadband: Problem with BE line profile changes (Open)
- 02 Mar 09:51 [MSO] Email: Email slow again today
