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Internet Access Home::1

Home::1 is our domestic broadband package. It includes a real fixed legacy IPv4 address and a block of routed IPv6 addresses. We offer both the slower ADSL services and the faster VDSL (Fibre to the cabinet) services (and even FTTP services) where available. The package is available with a copper pair or you can use with a phone line you buy from another Openreach based provider such as BT.

Prices including optional £10 per month for a copper pair
per month
per month
200GB £35 £45
300GB £45 £55
1000GB £50 £60

Note that installation prices depend on whether existing phone line and/or broadband is used, or restart existing line, or new install, etc. Install can be FREE in many cases. See order/quote form for details for your specific situation. more

Prices where you have a phone line from another provider
per month
per month
200GB £25 £35
300GB £35 £45
1000GB £40 £50

Quota Bonus

You don't have to use your quota each month, and it would be unusual for even a heavy user to reach a terabyte. Your next month starts with your normal quota again, but we also provide a Quota Bonus - which is half of the unused quote from the previous month. This applies even on the terabyte packages. This accumulates, i.e. the unused amount includes any unused bonus quota. If you buy any top-up, that is kept separate and keeps rolling over until all used. More details here.

Domestic service

The Home::1 service is only for domestic customers and is not available to anyone that is VAT registered or at a commercial premises. We have a business package for such customers. The service is only available by Direct Debit payment, and credit control is strictly enforced such that failed payments or cancelling the Direct Debit will stop the service and you will have to contact our accounts department to sort it out (Mon-Fri, 9am-5pm).

Minimum term

The minimum term is normally 6 months. There are some exceptions which we are aiming to remove soon, so please see the details on the quote/order for for confirmation, and the charges for terminating the service early. These charges are lower than the full monthly fee and apply from when you cease or migrate away until the end of the minimum term.


The two main types of broadband are ADSL and VDSL. The ADSL service uses a modem link all of the way back to the telephone exchange - this will have a lower speed for the modem sync (0-21Mb/s) depending on the line. VDSL uses a modem link only back to the main street cabinet, and so this is normally a much better service with a higher speed (0-80Mb/s) depending on the line. Which services are available depends on your location. For an estimate of the speed for your location, please use the order/quote form.

Note that a few people can get FTTP (Fibre to the premises) instead of VDSL - if this is available the quote/order form will show details and prices. These are generally the same as our VDSL pricing and we offer 80/20 speeds. We do not offer the "FTTP On Demand" product.

Monthly quota

You pick your monthly quota when you order. You can change your quota at any time, taking effect from the next billing month. Terabyte quota is not available on older 20CN BT lines - we have 400GB and 500GB quota levels for 20CN users and existing customers that have not changed to terabyte quotas (see order/quote page for more details).

If you exceed your quota, you can either have the line stop working, offering a top-up page, or slow down dramatically until the next billing month, or automatically buy top-up. Top-up costs £10 for 50GB extra usage, which carries on month after month until used up.

Modem and WiFi

We offer various equipment which you can use with our broadband services. This is all optional and you are welcome to use your own ADSL/VDSL modem and of course your own network equipment and WiFi access points as you wish.

If you order with your Home::1 service we can supply a broadband ADSL/VDSL modem with WiFi for £25. We also offer various whole home multiple access point WiFi solutions on the order/quote form.

Bonded lines

It is possible to have multiple Home::1 lines on the same login. Each must have a monthly quota which can be changed independently. The lines can be used to bond uplink and downlink, or can be used as a fall-back arrangement. If a line runs out of quota then there is a balancing process for the quota remaining on the other lines. Only once all of the quota on all of the broadband lines at the site has run out does the normal action for blocking, slowing, or auto-top-up take place.

Business package

We offer business packages - starting with our entry level SoHo::1 package which is very similar to Home::1. The main differences (apart from VAT invoices) is availability of additional legacy IPv4 address, a 2TB high usage option, and an option to use our VIP line monitoring service where our tech support staff will be alerted if your line is down (during office hours).

We also offer a high availability, multiple line, Office::1 business package for larger companies.